Page 15 - Prospectus 2023-2024

Parental Mobile Phone Usage in School:
Please keep your mobile phone on silent/vibrate while on the school grounds, do not use
phones where pupils are present. If you must use your phone, you may go to Reception. The
school does not take responsibility for mobile phones lost/damaged/stolen on school
premises/during visits/trips or travel to and from school.

Guidance for Parents on the Use of Social Media
In our modern world, many people enjoy using Social Media to share their news and
thoughts. As a school, we are conscious we need to work together with Parents and Carers to
safeguard and protect all our children and the staff online. We regularly talk to all the
children about how they can help to keep themselves safe online and we have sent
information to Parents/Carers. You will find links to this on our website.
Parents and Carers can help to keep each child safer by not referring to individual children
or members of staff on Social Media sites. We would like to also share that individuals who
have raised concerns are asked to comply with this as a complaint can be undermined by:
- Comments made on social media
- Identifying individual staff on social media
- Personal abuse targeted towards individual members of staff
- Physical or verbal threats targeted to individuals or groups of
staff
These behaviours amount to harassment and will be dealt with
by the Police.
Thank you for helping us to help you to keep the children
safe.

Complaints Procedure

At Bleakhouse Primary School we are very proud of the strong links and positive
relationships that exist between parents/carers and the school. We are very approachable and
aim to solve problems or deal with areas of concern sympathetically, swiftly and fairly.
We would ask, should you have a concern or wish to make a complaint, please contact your
child’s class teacher in the first instance so that they are able to discuss this with you. If you
feel the problem is ongoing, parents/carers may wish to raise the matter with the school’s
Assistant Head, Mrs. Martin or Mrs. McGahey, Deputy Head Teacher
Following this, if you are still not sure that the issue has been dealt with, you may ask to
speak to Mrs. Soudani, Senior Deputy Head Teacher. At this point of the complaints
procedure, if you feel your concern is not yet resolved, you are asked to make an
appointment to raise your issue with Mr. Bates, Head Teacher.
After following this procedure, if you are dissatisfied with the outcome of your complaint,
you need to follow the school’s Complaint Policy available on the school website
www.bleakhouseprimary.school or from the School Office.
Documents relating to the school’s curriculum and organisation are also available at the
school or on the school website. If you wish to view such documents at school please
contact the school office.

Bleakhouse Primary School