Page 23 - Prospectus

Complaints

Raising Concerns and Resolving Complaints

In the unlikely event that you wish to make a complaint please contact the school to speak to an
appropriate member of staff in the first instance. Normally the class teacher will be able to resolve
most issues. If you are not satisfied with the outcome of your complaint then please make an
appointment to speak with the Senior Leader for your child’s phase in school. In the extremely
unlikely event that you are still unhappy then contact the school office and arrange an appointment
to see the Headteacher/Deputy Headteacher we will then endeavour to meet with you personally
within 24 hours.

From time to time parents, and others connected with the school, will become aware of matters
which cause them concern. To encourage resolution of such situations the Governing Body has
adopted a “School Complaints Procedure”.

The procedure is devised with the intention that it will:

o Usually be possible to resolve problems by informal means
o Be simple to use and understand
o Be non-adversarial
o Provide confidentiality
o Allow problems to be handled swiftly through the correct procedure
o Address all the points at issue
o Inform future practice so that the problem is unlikely to recur.

Full details of the procedure may be obtained from the School Office, School Website or from the
Clerk to the Governing Body.